Privacy statement Xootle B.V.

This privacy statement was last updated on September 29, 2021 and applies to everyone.

The term "website" means: ALL domain names and ALL subdomain names of xootle.com and xootle.io
For example: www.xootle.io is a domain name.
For example: support.xootle.io or stats.xootle.io or login.xootle.io are subdomain names.

In this privacy statement, we explain what we do with the data we obtain about you via the website.
We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation.

That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.


1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following:

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • IP Address
  • Location
  • Telephone number

The basis on which we may process these data is:

  • For compliance with a legal or regulatory obligation.

Retention period

  • We retain this data upon termination of the service for the following number of months: 8

1.2 Payments

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • Birth date
  • Username, passwords and other account specific data
  • IP Address
  • Location
  • Photos
  • Telephone number

The basis on which we may process these data is:

  • For compliance with a legal or regulatory obligation.

Retention period

  • Upon termination of the service we retain this data for the following period: 9 years.

1.3 Registering an account

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • Birth date
  • Username, passwords and other account specific data
  • Sex
  • IP Address
  • Location
  • Visitor behavior
  • Photos
  • Telephone number

The basis on which we may process these data is:

  • For compliance with a legal or regulatory obligation.

Retention period

  • Upon termination of the service we retain this data for the following period: 9 years.

1.4 Newsletters

For this purpose we use the following data:

  • Name, Address and City
  • Email address

The basis on which we may process these data is:

  • For compliance with a legal or regulatory obligation.

Retention period

  • We retain this data until the service is terminated.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • Birth date
  • Username, passwords and other account specific data
  • IP Address
  • Location
  • Visitor behavior
  • Photos
  • Telephone number

The basis on which we may process these data is:

  • For compliance with a legal or regulatory obligation.

Retention period

  • Upon termination of the service we retain this data for the following period: 9 years.

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • Username, passwords and other account specific data
  • IP Address
  • Location
  • Photos
  • Social media accounts
  • Telephone number

The basis on which we may process these data is:

  • For compliance with a legal or regulatory obligation.

Retention period

  • Upon termination of the service we retain this data for the following period: 9 years.

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Visitor behavior

The basis on which we may process these data is:

  • Upon the provision of consent.

Retention period

  • We retain this data until the service is terminated.

1.8 Deliveries

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • Location
  • Telephone number

The basis on which we may process these data is:

  • It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

  • We retain this data upon termination of the service for the following number of months: 6 months

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

  • Processors

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.


4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.


5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.


6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.


7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.


8. Automated decision-making

We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems without human intervention.

KYC screening.

  • After negative screening we take a look by a human.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.


10. Data Protection Officer

Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Raymond Girbes, via or https://support.xootle.com or by telephone on +31 857604280


11. Contact details

Xootle B.V.
Grote Voort 293A
8041 BL Zwolle
The Netherlands

Website: https://www.xootle.io and https://www.xootle.com
Contact: https://support.xootle.com
Phone number: +31 857604280